FAQs
Please note that all the questions and answers are relevant for orders placed through our Online Sales Platform.
PLACING AN ORDER
- How do I place an order?
- Browse the products and add to cart.
- Navigate to Check-out page.
- Enter your personal details including delivery address, contact number, etc.
- Double check accuracy of the submitted information and transact payment.
- I have placed my order. What’s next?
- After your order has been placed, we will email you our Confirmation. We will be handing over your Delivery to a third party courier service and we will try our level best to dispatch your order at the earliest possible. They will deliver within 3 - 5 Business Days. They will contact you prior to the delivery. Please ensure you answer your phone. If there is any delay, do let us know by calling or dropping an email.
- Are there any other ways to place the order?
- Can I add any item or items to my order after I have placed it?
- No. You would simply have to place another order.
- What do I do if there is a problem with my order?
- Please contact us through 0706066688, Monday to Friday from 9.00 am to 4.30 pm or simply drop us an email to finebrandz@rla.lk
PAYMENT TRANSACTIONS
- What payment methods do you accept?
- Credit Card payments
- Our Online Sales Platform is integrated with a secured payment gateway.
- Credit Card: Any VISA, MASTER credit cards and American Express cards.
- Debit Card: Online activated debits cards only.
- What is the delivery charge?
- Our courier charge will be Rs. 350 within Colombo city limits as well as in other parts in the Greater Colombo area.
DISCOUNT PROMOS
- What is a Promo Code?
- Promo Codes are for you to make your shopping experience more interesting. It is a simple code which can be applied to get discounts on your purchases as we would on occasion send some of the best deals your way. These can only be used for orders placed through our Online Sales Platform.
- What is the minimum order value for application on the Promotional Vouchers?
- Different Promo Vouchers are applicable on different minimum order value. In order to know the minimum order value please check the email or voucher card you received.
- What products can I purchase with the Promo Codes?
- We are happy to offer you Promo Vouchers which can be used across full priced products. However, at times we issue special vouchers applicable on one or more special categories only. Your Voucher Code will come with all the relevant instructions.
- Can I use a Discount Voucher more than once?
- No, your Discount Voucher/s can be used only once.
- Is there a validity date for a Promo Voucher?
- Every voucher has its validity date which would be mentioned in the email or the voucher post that you received.
- How do I use a Promo Voucher?
- After adding items to your shopping cart, navigate to the checkout page. After entering all the details apply the Coupon Code in the discount code section. If the promo code was successfully entered you will be able to see the deduction of the total in “Review your order” section.
- Why doesn't my Promo Voucher work?
- We strongly suggest that you copy and paste the voucher code as it is case sensitive.
- Please check if your order value is more than minimum order value stipulated in the voucher.
- Please check that the code you are using is still valid and not out of date. The validity details will be mentioned in the email you receive.
- Please also check if the voucher is especially meant for application on a particular category.
- Please see whether you have already used the Coupon Code.
- If it continues not to connect please give us a call to 0706066688 or send us an email to finebrandz@rla.lk and we will be happy to assist you.
- Will the discounts or promotions stated on FineBrandz.com be applicable on other media?
- The discounts or promotions which are displayed on our website are only for orders placed through the website by the Customer. If you wish to get the discount or the promotion, please place the order through our Online Sales Platform. These types of discounts and promotions are given to the customer as an encouragement to place orders through our Online Sales Platform. The discounts and promotions offered for website orders may not be there in the flagship store unless specified.
- Can I use more than one voucher to complete a single online sale transaction?
- Only one voucher can be added per order.
- Can products purchased through a voucher be exchanged?
- It would depend entirely on the voucher type. Your voucher email would have more details regarding an exchange.
- Are discounted products exchangeable?
- Discounted products are not exchangeable.
CANCELLATION
- How do I cancel my order?
- We regret you cannot cancel an order once transacted through our Online Sales Platform. You can inform us via email finebrandz@rla.lk or by calling 0706066688 or through Facebook (https://www.facebook.com/finebrandz.lk/).
- Can I get a refund once I have made the payment?
- Your payment is not refundable once transacted. You can inform us by calling or sending an email and change the ordered products to the amount which you have paid.
DELIVERY
- How many days does it take for the delivery to happen?
- We try our best to deliver as soon as possible (usually 3 - 5 Business Days within Colombo city limits and 5 - 7 Business Days out of Colombo District). If there are any delays please let us know and we will follow-up with our courier.
Feel free to contact us on our hotline 0706066688 or send us an email to finebrandz@rla.lk and we will be happy to assist you.
