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Our Exchange Policy Q & A

If for any reason you are not satisfied with the products that you have purchased, we will be happy to exchange it according to our easy exchange policy.  Please note that the exchange policy is applicable only for those orders placed through our Online Sales Platform.

1. I live just outside Colombo city limits. Would you deliver to my home address and how long would the delivery take?

Yes we do and it would take 3 to 5 Business Days at the most unless in an exceptional and unusual situation (ie. The district you live in being under Emergency Lockdown, Curfew and/or Martial Law).If you lived outside the District of Colombo your online order would be delivered to your very doorstep within 5 to 7 Business Days. A “Business Day” in the Sri Lankan calendar is any weekday with the exception of a National Holiday and/or Mercantile Holiday such as a Full Moon ‘Poya’ Day and Christmas Day or Milad Un-Nabi (Prophet Mohamed’s Birthday).

1.A. Is exchanging possible with FineBrandz.lk?

Yes, you can exchange only if it is an exchangeable item (Please check the point 7 to view the products which are not exchangeable).However, the items should be in its original condition with packaging. You can exchange item / items within 7 Business Days of purchasing. The labels and tags must be attached to the product as at time of sale and should be returned along with the original receipt. We would like to know your reason/s for exchanging the item as well. Please note that exchange is possible only once.

1.B. I have purchased a product from your Online Sales Platform. Can I exchange it through one of your stores / outlets?

Yes, you can exchange the product only if it is an exchangeable item (only items from our apparel collection is open for exchange).However, the item/s should be in the original condition with tags / labels attached as at the time of purchase. You can exchange an apparel item / items only within 2 Business Days of delivery / receipt. It is compulsory that the original Invoice / Receipt must accompany the returned product. An exchange is possible only once.

2.Can I exchange a product which has already been through an exchange once? How many times can I exchange a purchased item?

You can exchange an eligible product only ONCE. That means you cannot exchange a previously exchanged product.

3.Can I reject / return a purchased item?

We do not accept returns as a policy. However, if you find a damaged item upon delivery, please contact us immediately on 0706066688 or send us an email on the same day of delivery to finebrandz@rla.lk 
There will be no cash refund. You may exchange with a product of the same value or a higher value. If you exchange with an item of a lesser value the difference in cost will not be refunded.

Please be advised that change of mind is not considered a valid reason for initiating a return process.

4.What happens in the instance a delivered item is found to be damaged?

We ensure that the quality and standards are met in our products and processes. In order to achieve the standards, we conduct a quality check to ensure the products are 100% damage free prior to the dispatch.

Once you receive the order please check your items at the delivery point. Please contact us immediately if you find a damaged item and you will be able to exchange as per our Exchange Policy. displayed on this site. Please note that we will not be responsible for any damages thereafter.

5.How do I exchange products purchased via FineBrandz.lk?

  1. Please send us an email to finebrandz@rla.lk
  2. Pack the items in the same packaging in the original condition with labels and tags.
  3. Inform us the product that you need to get it exchanged with.(Please note that we will not be reserving the product for you until we receive the product you intend returning).
  4. If you are within Colombo city limits, let us know of the item that you need to exchange and we will have it ready for your collection. You may drop into our relevant store to collect the more suitable item you have reselected. Please ensure you call our hotline in advance so that we may direct you to the relevant outlet where your new item is ready for collection.

Please inform us before returning the item. Please note that the item should be in its original condition. We will receive the item within One Business Day through our established Courier Service. Please note that the courier charges for the returned item needs to be borne by the customer.

Once the returned product/s are received by us we will perform a quality inspection to ascertain wear and tear with regards to the complaint. An exchange will be considered only after the product/s have been subjected to this routine check in keeping with our brand guidelines / standards.

If the returned item/s qualify the said inspection you will receive an email from us confirming the re-order.

Items which are not in the original condition as at time of purchase will not be eligible for an exchange.

No exchange will be considered during a national pandemic or crisis period (ie. The Covid19 outbreak in 2020).

6. Can I get the new item delivered at the time of exchange?

The new item of your choice will not be delivered to you. As per our Exchange Policy you will have to drop in at the relevant store within 2 Business Days along with the purchased item and copy of Invoice in hand.

7. What are your non exchangeable items?

All products sold via our e-commerce platform are non-exchangeable. Only items of clothing from our Apparel collection will be considered for exchange, with the exception of Swimwear and Undergarments.

8. I have ordered an incorrect size. Can I exchange it with one from the correct size?

Yes, we can replace it for you. Please follow the process outlined in our Exchange Policy .Terms and conditions will apply.

9.  Have you received the items which I sent for exchange?

If we have not confirmed receipt, then chances are we haven’t. In such an instance please contact us through our hotline number 0706066688 on weekdays before 4.30 pm -or- send us an email to finebrandz@rla.lk

10. I have purchased a discounted item online and wish to exchange it. Can I do so and how do I go about it?

We regret no discounted item can be exchanged.

11.There is a balance as the exchanged product price is lower than the initially purchased item. Can I get a refund or can I purchase something for that amount later?

We regret we strictly do not refund if there is any balance left from the initial order. At the time of exchange you can purchase something of equal value or of a higher value and pay the difference if any. We also do not offer the balance as a credit note for you to claim on a later date